Refund & Cancellation Policy

This policy explains when a payment for TaskIt can be refunded, when it cannot, and how to ask. It applies to every subscription purchased from JIN Solutions and forms part of our Terms & Conditions.

Every new workspace starts on a 30-day free trial that includes every feature on every plan, the WhatsApp module included. No payment card is collected, no payment is taken, and the trial does not convert into a paid plan by itself.

• Nothing is charged during the trial, so no refund can arise from it.
• The trial carries 1 GB of storage, and files uploaded during it are kept for 15 days before being deleted automatically. Only the files are removed — your tasks, comments, history and reports are not. Subscribing lifts both limits and preserves everything already in the workspace.
• If you decide not to continue, simply do not subscribe. The workspace pauses when the trial ends and your data is retained for the period stated in our Privacy Policy.
• We strongly recommend using the trial to test the features your organisation depends on — WhatsApp notifications, reports, recurring schedules — before committing to a longer term.

Plans are fixed-term and paid in advance for the whole term. The three plans are feature-identical and, since no plan carries a fee of its own, cost the same per member per month — the term only changes how much is collected at once. The figures below assume a team of ten and no optional modules:

Monthly plan — Starter

The Starter plan is a one-month term, charged at ₹45 per active team member plus 18% GST, with no plan fee. It is the lowest-commitment option: rather than refunding part of a month, simply do not renew, and access ends when the paid month does. A first-ever Starter payment is covered by the 7-day money-back guarantee described in Refund eligibility.

6-month plan — Growth

The Growth plan bills six months at once — ₹45 per active team member per month, collected in a single invoice, plus GST. A team of ten therefore pays ₹2,700 before GST. Because the six months are paid in advance in exchange for the commitment, the term is not refundable pro-rata once the 7-day window has passed. If you would rather keep the flexibility to stop monthly, choose Starter instead.

Annual plan — Business

The Business plan bills twelve months at once, at the same ₹45 per active team member per month, plus GST — a team of ten pays ₹5,400 before GST. The same rule applies: refundable within 7 days of a workspace’s first payment, and not pro-rata afterwards. Unused months are not refunded if you stop using the workspace part-way through the year.

Always refunded

These are our errors or the gateway’s, and are refunded in full regardless of timing:

• Duplicate or double charge — the same invoice paid more than once.
• Charged but not activated — money was debited but the subscription did not activate, and we are unable to activate it.
• Incorrect amount — you were billed more than the price quoted for your plan and add-ons at the time of purchase. We refund the difference.
• Unauthorised payment — a payment made without the authority of your organisation, once verified.
• Technical problems that stop you using the platform — a fault or outage of the core platform, attributable to us, that you have reported to us and that we are unable to resolve. We refund the unused portion of the affected term.
• Service significantly not as described — the platform materially fails to do what this website said it does at the time you bought it. We refund in full.

The 7-day money-back guarantee: 7 days from a workspace’s first payment

Beyond the cases above, a workspace’s first ever paid subscription is refunded in full, no questions asked, on two conditions only:

• you ask within 7 calendar days of the payment date; and
• it is the first paid term for that workspace — renewals, later terms and plan changes are not covered.

No questions asked means what it says: we do not require you to justify the request, and we do not measure how much you used the workspace during those 7 days. Telling us why helps us improve the product, but it does not change the outcome. The one exception is a workspace suspended or closed for a breach of the Terms. Once the refund is approved the workspace returns to the unpaid state and access is paused.

Subscribing part-way through your free trial does not affect this — the guarantee runs from the payment date whenever you choose to pay.

Not refunded

• Requests after 7 days from the initial payment, other than the always-refunded cases above.
• Renewal payments — the guarantee applies to a workspace’s first payment only. Every later term, monthly or annual, is a deliberate renewal and is not covered.
• Change of mind after extensive use of the platform once the window has passed, or a decision to move to another product.
• Unused capacity — you used the workspace less than expected, or fewer people used it than planned. Plans are not priced per user, so light use does not reduce the price.
• Downgrading to a cheaper plan mid-term. The change applies from your next invoice; the paid term runs out first.
• Third-party outages — interruptions to WhatsApp delivery caused by WhatsApp or by your own paired device, or payment problems at your bank.
• Violation of our Terms & Conditions — where we suspend or close a workspace for a breach of the Terms.
• Feature requests — the product not doing something it was never advertised as doing. Please confirm during the trial that it does what you need.

You can stop using TaskIt at any time. There is no cancellation fee and no notice period.

• To cancel, simply do not renew when your term ends, or write to [email protected] from a workspace administrator’s registered address asking us to close the workspace.
• Access continues until the end of the term you have paid for. Cancelling does not cut it short, and does not trigger a pro-rata refund of the remainder.
• Export first. Reports export to CSV, Excel and PDF from inside the product while your subscription is active. Take what you need before the term ends.
• Your data is retained after closure for the period set out in the Privacy Policy, so a workspace can be reactivated by paying, and is then permanently deleted.

• When a term nears its end, the subscription page shows the renewal date and a “Renew / Pay” action. Paying extends access by that invoice’s own term.
• If a term expires unpaid, workspace access pauses. Nothing is deleted, and paying restores access.
• Renewals are charged at the price in force when you renew. If prices have changed, the new price applies to the new term — never retrospectively to a term you have already paid for.
• Because a renewal is a deliberate act, it does not carry the first-payment cooling-off window described in Refund eligibility.

Every price we publish excludes GST, which is added at 18% to the combined total of your plan and add-ons. When a payment is refunded, the GST charged on it is refunded with it.

• Full refund — the entire amount you paid, including GST, is returned. For example, a Starter payment of ₹0 + ₹0 GST = ₹0 is refunded as ₹0.
• Partial refund — GST is refunded in the same proportion as the amount refunded.
• Credit note. Where GST has already been remitted to the authorities, the refund is issued against a GST credit note referencing the original tax invoice, in accordance with GST law.
• Input tax credit. If you have already claimed input tax credit on the original invoice, you are responsible for reversing it in your own return for the period in which the credit note is issued.
• Any payment-gateway or bank charge deducted on the original transaction is not recoverable from us, except where the refund arises from our error.

Add-ons are optional extras, quoted per month and charged for the same term as your plan, on the same invoice:

• Refunded with the plan. Where a plan payment is refunded under this policy, add-ons charged on the same invoice are refunded with it.
• Not refundable on their own once activated. Turning off the WhatsApp module, or reducing storage or seat counts, takes effect from your next invoice — it does not refund the current term.
• Storage. If you reduce additional storage below what your workspace is actually using, you must delete files first. We do not delete your data to fit a smaller allowance.
• WhatsApp. The add-on pays for the messaging capability, not for guaranteed delivery of any individual message — delivery depends on WhatsApp and on your paired device. See Service Availability.

A subscription is “activated” the moment payment is confirmed and the workspace moves to the paid state — access to the full platform for the whole term is granted immediately, in one step. There is no staged or partial delivery to reverse.

Nothing in this policy limits any right you have under Indian law that cannot be excluded by agreement.

Refunds are handled by our support team — there is no self-service refund button, so please write to us:

• Email us at [email protected] from a workspace administrator’s registered address, with Refund request in the subject.
• Include your company or workspace name, the registered email address on the account, and the payment date. The invoice number and amount are not essential, but they help us find the payment immediately.
• Briefly describe your reason for the request. Inside the money-back window this is for our own product feedback only — it does not affect the outcome.
• Our team reviews the request and responds within 2 business days (Monday to Saturday, 10:00 AM – 7:00 PM IST), telling you the outcome and the reason for it either way.
• Approved refunds are processed within 5–7 business days to the original payment method used for the purchase, through Razorpay — the exact timing after that is set by your bank or card issuer, not by us.
• You will receive a confirmation and, where applicable, a GST credit note for your records.

Please raise a dispute with us before starting a chargeback with your bank. A chargeback filed without contacting us first suspends the workspace until it is resolved, and takes considerably longer for everyone.

We may update this policy. The version that applies to any payment is the one published on this page on the date that payment was made, so a later change cannot retrospectively reduce your rights on a term already paid for. The “last updated” date at the top reflects the current version.

Refund and billing questions go to JIN Solutions at the details below, or through the contact form. Please quote your workspace name and invoice number so we can find the payment quickly.