Manage what you cannot walk over and check
When the team is on site, on the road or across three branches, the office habits stop working. What replaces them is written work, explicit acceptance, notifications on the app people actually read, and a record you can consult afterwards.
Works in a phone browser — there is nothing to install.
The problems this page is about
If none of these describe your week, a different page on this site probably does.
How it goes today
Nobody has a desk, so nobody has email
Field staff, shop floors and shift workers do not check a work inbox. A notification sent there is read the day after it mattered, if at all.
Supervision by phone call
The only way to know how a job is going is to ring someone who is in the middle of it — which interrupts them and produces an estimate rather than a fact.
Shift changes lose everything
What the morning shift discovered is told to the evening shift verbally, if at all, and is gone by the following week.
Branches drift apart
Three sites doing the same job three different ways, and no way to see that until something goes wrong at one of them.
With TaskIt
The instruction reaches the phone
Pair your own WhatsApp number and send task creation, handover and completion notifications to the person, a linked group, or both — with the task code, title, priority and your own captured fields in the message.
Acceptance replaces the check-in call
A task that has been accepted has a timestamp; one that has not is visibly still waiting. That single distinction removes most of the reason to phone anyone.
Shift handovers become a record
A handover captures completed work, pending work, notes and progress on the same task ID — so what the morning shift learned is what the evening shift reads.
Site work as department queues
Raise a job for a site or team rather than a named person. Whoever is on shift and free claims it, and the claim is exclusive so two people cannot both set off.
A daily report that closes the loop
A scheduled daily, weekly or monthly summary delivered at a chosen time — what was assigned, what progressed, what completed and what is blocked — without anyone compiling it.
A field services day
Eight technicians, two supervisors, nobody in an office.
- 1
08:00
The daily report reaches the operations group: today’s assignments, anything still open from yesterday, anything blocked.
- 2
09:12
A breakdown call is raised on the maintenance form — site, equipment, fault, photo — and posted to the field department. Everyone eligible is notified.
- 3
09:19
The nearest technician accepts. The claim is exclusive, so the second technician who was about to set off sees it is taken.
- 4
13:40
The part is not in the van. Unable to Complete with "material not available" moves it to Blocked and puts it on the supervisor’s queue immediately.
- 5
16:05
A different technician takes it over. The handover records what was already diagnosed, so nothing is repeated on site.
- 6
18:00
The evening report shows the day closed out. No supervisor made a single check-in call.
The result
Coordination happened through the record and the notification channel, not through the supervisor’s phone.
The result
No percentages, because nothing here has measured yours — these are the changes the mechanism produces.
Work reaches people the same day it is raised
On the channel they already have open, with enough detail in the message to decide whether to act now.
Fewer check-in calls
Acceptance, progress and blocked reasons answer the questions the calls were for, without interrupting anyone.
Shifts and sites stay in step
What one shift or site learned is on the task, so the next one starts from it rather than from scratch.
Evidence for work you did not witness
Timestamps, handovers and the audit trail let you reconstruct a job you were nowhere near.
Frequently asked questions
No. TaskIt runs in a web browser and the interface is built to be usable on a phone as well as a desktop. For teams with shared or low-end devices, that is usually an advantage — there is nothing to install, update or run out of storage for.
No. WhatsApp is the outbound notification channel; accepting, updating progress, handing over and reviewing all happen in the application. That is what keeps the task record and its audit trail authoritative rather than scattered through a chat thread.
Create the schedule once and duplicate it per site — a duplicated schedule starts paused, so you can adjust the department, timing and fields before it fires. Each site’s occurrences then have their own execution history.
No. There is no location tracking, no timer, no timesheet and no activity monitoring. What is recorded is what happened to the work — accepted, progressed, handed over, blocked, completed — with the timestamps those events carry.
Where to go next
The capabilities behind this page, and the neighbouring situations they also cover.
Run one week without check-in calls
Pair a WhatsApp number, put your field work through department queues, and see how many calls you did not have to make.