Accountability and performance
Measuring how work goes without distorting the work itself. These articles cover what accountability is actually made of, which task figures are worth reading, and the ways a well-meant metric changes the behaviour it was meant to observe.
Articles in Team productivity
How to Improve Employee Accountability at Work
Why "hold people accountable" fails as an instruction, and the five conditions that make accountability happen without anyone being chased.
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How to Track Employee Task Performance
Four timestamps produce four measurements. What they tell you about a workflow, what they cannot tell you about a person, and how to read them fairly.
Read articleHow to Track Employee Productivity Without Distorting It
Most productivity problems turn out to be queueing problems. How to tell the difference before having a conversation about anyone’s performance.
Read articleThe rest of the blog
The same articles, grouped by the question they answer.
Task management
Definitions, first principles, and how task management differs from project and workflow management.
Browse categoryWorkflow management
How work moves between people and departments, and how repeating work gets scheduled.
Browse categoryBusiness operations
Rollout, notification channels and record-keeping for a business that is already running.
Browse categoryRun real work through it for 30 days
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